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Terms And Conditions

Terms and Conditions

Last Updated: August 17, 2026

Welcome to Vokso. These Terms and Conditions govern your use of the Vokso website, platform, and services. By accessing or using Vokso, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our platform.

1. About Vokso

Vokso is a service-booking platform that connects customers with independent technicians, service providers, and professionals. Vokso provides the platform for discovering, requesting, scheduling, and managing services.

Unless specifically stated otherwise, Vokso does not directly employ or provide the services performed by independent technicians or service providers.

2. User Eligibility

You must provide accurate and complete information when creating an account or booking a service.

By using Vokso, you agree that:

  • You are legally capable of entering into an agreement.

  • The information you provide is accurate and up to date.

  • You will keep your account credentials secure.

  • You will not use another person's account without permission.

  • You will not use Vokso for unlawful or fraudulent activities.

3. Service Booking

Customers may use Vokso to search for available services and request bookings from service providers.

A booking may be subject to:

  • Service provider availability.

  • Location and service area.

  • Service type and requirements.

  • Applicable service charges.

  • Availability of required tools or materials.

A booking is considered confirmed only when confirmation is provided through the Vokso platform or by the applicable service provider.

4. Service Providers and Technicians

Technicians and service providers listed on Vokso may operate independently.

Service providers are responsible for:

  • Providing services professionally and safely.

  • Arriving at the agreed location and time.

  • Communicating accurately with customers.

  • Performing services according to the agreed requirements.

  • Complying with applicable laws and regulations.

Vokso aims to provide a trusted platform but cannot guarantee that every service provider will meet every customer's expectations.

5. Pricing and Payments

Service prices may vary depending on the type of service, location, complexity, materials, labor, and other applicable factors.

Where applicable, the total price or estimated price will be displayed before or during the booking process.

Customers agree to pay all applicable charges associated with confirmed services.

If additional work or materials are required, the customer and service provider should agree on the additional charges before the work is performed.

6. Cancellation and Rescheduling

Customers may cancel or reschedule bookings according to the cancellation terms applicable to the particular service.

Service providers may also cancel a booking due to emergencies, unavailability, location issues, or other reasonable circumstances.

Repeated cancellations, no-shows, or misuse of the booking system may result in account restrictions.

7. Refunds

Refund eligibility depends on the circumstances of the booking, payment method, cancellation timing, and applicable refund policy.

If you believe you are entitled to a refund, you should contact Vokso support with your booking details.

Approved refunds will generally be processed using the original payment method where possible.

8. Customer Responsibilities

Customers agree to:

  • Provide accurate booking and contact information.

  • Provide safe access to the service location.

  • Clearly communicate service requirements.

  • Treat technicians and service providers respectfully.

  • Make payments when due.

  • Avoid requesting unlawful, unsafe, or prohibited services.

9. Prohibited Activities

Users must not:

  • Provide false or misleading information.

  • Create fraudulent or duplicate accounts.

  • Manipulate reviews, ratings, or bookings.

  • Attempt to bypass Vokso's booking or payment system for fraudulent purposes.

  • Harass, threaten, or abuse other users or service providers.

  • Use Vokso for illegal activities.

  • Attempt to gain unauthorized access to the platform or its systems.

  • Upload malicious software or harmful content.

  • Misuse personal information obtained through Vokso.

10. Reviews and Ratings

Customers may be allowed to provide ratings and reviews about their service experience.

Reviews should be honest, relevant, and based on genuine experiences.

Vokso may remove content that is fraudulent, abusive, offensive, misleading, irrelevant, or otherwise violates these Terms and Conditions.

11. Account Suspension or Termination

Vokso may suspend, restrict, or terminate an account if we reasonably believe that the user:

  • Violated these Terms and Conditions.

  • Engaged in fraudulent or abusive behavior.

  • Provided false information.

  • Misused the platform.

  • Created a safety or security risk.

  • Violated applicable laws.

Users may also request account closure by contacting Vokso.

12. Platform Availability

We aim to keep Vokso available and reliable, but we do not guarantee uninterrupted access.

The platform may occasionally be unavailable due to:

  • Maintenance.

  • Technical problems.

  • Updates.

  • Network failures.

  • Security incidents.

  • Circumstances beyond our reasonable control.

13. Third-Party Services

Vokso may integrate with third-party services such as payment providers, mapping services, communication services, or other technology providers.

Use of third-party services may be subject to their own terms and policies. Vokso is not responsible for the independent policies or practices of third-party providers.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Vokso will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the platform or services.

Vokso is a platform connecting customers and service providers and is not responsible for the independent acts, omissions, workmanship, delays, or conduct of service providers except where liability cannot legally be excluded.

Nothing in these Terms limits any liability that cannot legally be limited or excluded.

15. Intellectual Property

The Vokso name, logo, website design, content, graphics, software, and other platform materials are owned by or licensed to Vokso unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit Vokso content without prior written permission.

16. Privacy

Your use of Vokso is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using Vokso, you acknowledge that you have reviewed the applicable privacy practices.

17. Changes to These Terms

Vokso may update these Terms and Conditions from time to time.

Updated terms will be posted on this page with a revised "Last Updated" date. Your continued use of Vokso after changes are posted means that you accept the updated terms.

18. Governing Law

These Terms and Conditions shall be governed by the applicable laws of India.

Any disputes arising from the use of Vokso shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

19. Contact Us

If you have questions, concerns, complaints, or requests regarding these Terms and Conditions, please contact us through the contact information provided on the Vokso website.

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