Privacy Policy
Last Updated: August 17, 2026
Welcome to Vokso. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Vokso website, application, and related services.
By accessing or using Vokso, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use Vokso, we may collect information that you provide directly to us, including:
- Full name
- Email address
- Phone number
- Address and service location
- Account login information
- Booking and appointment details
- Service preferences
- Payment and billing information
- Information you provide when contacting customer support
- Reviews, ratings, feedback, and other information you submit
We may also automatically collect certain technical information when you use our website or application, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website activity
- Date and time of access
- Referral information
- General location information
2. How We Use Your Information
We may use the information we collect to:
- Create and manage your Vokso account
- Process service bookings and appointments
- Connect customers with service providers
- Confirm, modify, or cancel bookings
- Process payments and refunds
- Send booking confirmations and reminders
- Provide customer support
- Communicate important updates about our services
- Improve our website, application, and services
- Personalize your experience
- Prevent fraud and unauthorized activity
- Maintain the security of our platform
- Analyze website and service usage
- Comply with applicable laws and legal requirements
3. Service Providers
Vokso may connect customers with independent service providers or businesses offering services through the platform.
When necessary to complete a booking, we may share relevant customer information with the selected service provider. This may include your name, contact information, booking details, service location, and other information necessary to provide the requested service.
Service providers are responsible for handling information in accordance with applicable laws and their own privacy practices.
4. Payments
If you make a payment through Vokso, your payment information may be processed by third-party payment processors.
We may not directly store complete payment card information on our servers. Payment providers may collect and process payment information according to their own privacy policies and security practices.
Payment-related information may include transaction details, payment status, billing information, and other information necessary to process your transaction.
5. Cookies and Similar Technologies
Vokso may use cookies and similar technologies to improve website functionality, remember preferences, analyze traffic, maintain sessions, and improve the user experience.
Cookies may also be used to understand how visitors interact with our website and services.
You may control cookies through your browser settings. Disabling certain cookies may affect some features or functionality of the website.
6. Communications
We may contact you using the information you provide to us for purposes such as:
- Booking confirmations
- Appointment reminders
- Booking changes or cancellations
- Payment notifications
- Account-related messages
- Customer support
- Important service announcements
Where permitted by applicable law, we may also send promotional communications. You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication.
7. Reviews and User Content
If you submit a review, rating, comment, photo, or other content to Vokso, that content may be displayed publicly or shared with other users where the functionality of the platform allows it.
Please avoid including sensitive or unnecessary personal information in public reviews or comments.
8. Information Sharing
We do not sell your personal information for money.
We may share information with trusted third parties when necessary to operate Vokso and provide our services, including:
- Service providers
- Payment processors
- Hosting and technology providers
- Analytics providers
- Communication providers
- Customer support providers
- Security and fraud-prevention services
- Legal or regulatory authorities when required by law
We only share information when reasonably necessary for the relevant business or service purpose.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service or electronic storage system can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.
10. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, enforce our agreements, prevent fraud, and comply with applicable legal obligations.
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
11. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information.
These rights may include:
- Accessing the personal information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion of certain information
- Requesting restriction of certain processing
- Objecting to certain processing
- Requesting a copy of your information
- Withdrawing consent where processing is based on consent
To exercise applicable privacy rights, please contact us using the information provided below.
12. Children's Privacy
Vokso is not intended for children who are not legally permitted to use the services.
We do not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Third-Party Websites and Services
Vokso may contain links to third-party websites, applications, payment services, or other platforms.
We are not responsible for the privacy practices, security, or content of third-party services. We recommend reviewing the privacy policies of third-party services before providing them with personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.
When we make changes, we will update the Last Updated date at the top of this Privacy Policy.
Your continued use of Vokso after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how Vokso handles your information, please contact us:
Vokso
Email: info@vokso.in
Website: https://vokso.in