Refund and Cancellation Policy
Last Updated: August 17, 2026
This Refund and Cancellation Policy explains the rules regarding cancellations, refunds, and booking changes made through Vokso.
By making a booking through Vokso, you acknowledge and agree to the terms described below.
1. Cancellation by Customer
Customers may cancel a booking through their Vokso account or by contacting support, subject to the cancellation terms applicable to that booking.
Cancellation eligibility may depend on:
- The service booked
- The service provider's cancellation policy
- How much time remains before the scheduled appointment
- Whether the service has already started or been completed
- Any applicable cancellation or processing fees
The cancellation policy applicable to a particular booking will take priority where it differs from the general terms described here.
2. Refunds
If a cancellation qualifies for a refund, the eligible refund amount will be determined according to the applicable cancellation policy.
Depending on the circumstances, a refund may include:
- Full refund
- Partial refund
- Refund after deduction of applicable fees
- No refund
Approved refunds will generally be returned using the original payment method, where possible.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
3. Cancellation by Service Provider
If a service provider cancels a confirmed booking, Vokso may assist the customer with:
- Rescheduling the booking
- Finding an alternative service provider
- Receiving an eligible refund
The available options may depend on the circumstances and the specific service booked.
4. Late Cancellation and No-Show
If a customer cancels a booking shortly before the scheduled appointment or fails to attend without cancelling, the customer may receive a reduced refund or no refund, depending on the applicable service provider's cancellation policy.
Any applicable cancellation or no-show charges will be communicated where possible before or during the booking process.
5. Rescheduling
Where available, customers may request to reschedule a booking.
Rescheduling is subject to:
- Service provider availability
- The service provider's rescheduling policy
- The original booking terms
- Any applicable fees
A rescheduling request does not automatically guarantee a new appointment time.
6. Services Already Provided
Generally, services that have already been fully provided are not eligible for a refund unless otherwise required by applicable law or specifically agreed by Vokso or the service provider.
If you believe a service was not provided as described or there was a significant problem with the service, please contact Vokso Support as soon as possible.
7. Refund for Service Issues
If you experience a significant issue with a service, please contact us with:
- Booking ID
- Service name
- Date and time of the appointment
- Description of the issue
- Relevant photographs or supporting information, if applicable
We may review the matter with the service provider before determining whether a refund or other resolution is appropriate.
8. Payment Processing Fees
Certain payment processing, platform, or transaction fees may be non-refundable where permitted by applicable law and the terms presented at the time of booking.
Any applicable fees will be communicated during the booking or payment process.
9. How to Request a Refund or Cancellation
To request a cancellation or refund, please contact Vokso Support or use the cancellation option available in your Vokso account.
Please provide:
- Your name
- Booking ID
- Service name
- Booking date
- Reason for cancellation or refund request
Our support team may request additional information when necessary to review your request.
10. Processing Time
Once a refund is approved, Vokso will initiate the refund process as applicable.
The time required for the refund to reach your bank account or payment method may vary depending on the payment provider and financial institution.
Vokso is not responsible for delays caused by banks, card issuers, payment gateways, or other third-party financial institutions.
11. Changes to This Policy
Vokso may update this Refund and Cancellation Policy from time to time.
Any changes will be published on this page, along with an updated Last Updated date.
12. Contact Us
If you have questions regarding cancellations, refunds, or bookings, please contact Vokso Support:
Email: info@vokso.in
Website: https://vokso.in/Vokso