Help & Support
Welcome to Vokso Help & Support. We are here to help you with bookings, payments, accounts, services, and any other issues you may experience while using Vokso.
How Can We Help?
Booking Support
If you are having trouble making or managing a booking, please contact our support team.
We can help with:
- Creating a booking
- Changing a booking
- Cancelling a booking
- Rescheduling an appointment
- Checking booking status
- Booking confirmation
- Service availability
- Problems with a service provider
Please include your booking ID when contacting us about an existing booking.
Payment Support
If you experience a payment-related issue, our support team can help with:
- Payment failures
- Duplicate payments
- Payment confirmation
- Refund-related questions
- Incorrect payment status
- Billing issues
For payment-related requests, please provide your booking ID and transaction details where available. Never send your full card number, CVV, PIN, password, or OTP to our support team.
Account Support
For account-related problems, we can assist with:
- Registration
- Login problems
- Password issues
- Updating account information
- Account verification
- Account security
- Account deletion requests
Service Provider Support
If you are a service provider using Vokso, we can assist with:
- Creating or updating your service
- Managing bookings
- Managing your availability
- Updating your profile
- Payment and earnings questions
- Customer-related booking issues
- Account and verification issues
Cancellation and Refunds
Cancellation and refund eligibility may depend on the booking, service provider, and applicable cancellation policy.
If you believe you are entitled to a refund, contact our support team with your booking ID and explain the issue.
Contact Support
For assistance, contact us at:
Email: info@vokso.in
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM
We aim to respond to support requests as soon as reasonably possible.
Before Contacting Us
To help us resolve your issue faster, please provide:
- Your name
- Registered email or phone number
- Booking ID, if applicable
- Service name
- Date of booking
- Description of the problem
- Relevant screenshots, if necessary
For your security, never share your password, OTP, PIN, CVV, or complete payment-card details with anyone claiming to be Vokso support.